hers
Reviews and Complaints
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Verified Reviewer
Your rude and you are trying to change me 175 dollars for a order that did not cost that much and keep trying to collect from my bank you need to address me not keep trying to take from my account
You rude as *** and trying to collect money from my account 175 dollars I did order my order was only 35 dollars but you won't collect anything
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Verified ReviewerTrouble creating an account
- Phone number flagged as belonging to another account when creating an account; resolution over the phone failed and I hung up.
I ended up finding a contact email and using it. I got a response from that, but I screwed around with trying to get in touch with hers for a couple of days.
When I tried to create an account yesterday, my phone number was flagged as belonging to someone elses account. When I called to resolve it, I had to enter my phone number which flex the person machine on the other end. And we couldnt get past that so I hung up.
User's recommendation: Find a better customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEXPIRED MEDICATION
- Topiramate: 300 tablets expire Nov 19, 2025.
- At 2/day, 300 tablets last 150 days; expiry is at 132 days.
- Refill denied; customer service hung up.
I recently received a prescription for topiramate, which contains a total of 300 tablets. The prescription label states the medication expires on November 19, 2025, while my initial prescription of topiramate is valid until July 9, 2025.
As I take 2 tablets per day, 300 tablets will last 150 days. However, there are only 132 days between July 10, 2025, and the listed expiration date. This means the current supply would expire before I can finish the entire quantity, resulting in wasted medication and financial loss. I requested a refill and it was denied.
They said I would receive my next order before the medication would expire, which is missing the point.
The point is it is a waste of money to receive medication that will expire before you are able to use it. When customer service was supposed to transfer me to a manager, she actually hung up on me.
- Expired medication
- Customer service unavailable
- Poor products
Preferred solution: Deliver product or service ordered
User's recommendation: Do not waste your money - they provide medication that will expire before you are able to use it.
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Verified ReviewerWorst customer service EVER!
- Not enough semaglutide to cover 6 months.
- Support response took 5 days.
- They won't adjust the prescription and tell you to interrupt injections.
They (HERS) never sent me enough semiglutide to maintain 46 ml injections nearing the end of the 6mo mark. When I texted my support contact Sophia, it took her 5 days to get back to me.
They tell you in no uncertain terms to interrupt or miss an injection yet they dont care if you run out before your 6 month supply. They said THEY WERE UNABLE TO ADJUST MY PRESCRIPTION EVEN THOUGH THEY WERE THE ONES who originally prescribed it! What a joke! If you are determined to use Ozempic etc, I suggest you do so thru your doctor and get it paid for thru your insurance!
The convenience of home delivery isnt worth it!
They promise you the world but cant even provide you with the very product they prescribe even if money is no object. Loser company!
User's recommendation: Don’t do it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEXPIRED MEDICATION
- Topiramate 300 tablets expire Nov 19, 2025.
- At 2/day, 300 tabs last 150 days; expiry comes before use.
- Refill denied; not addressing waste.
I recently received a prescription for Topiramate, which contains a total of 300 tablets. The prescription label states the medication expires on November 19, 2025, while my initial prescription of Topiramate is valid until July 9, 2025.
As I take 2 tablets per day, 300 tablets will last 150 days. However, there are only 132 days between July 10, 2025, and the listed expiration date. This means the current supply would expire before I can finish the entire quantity, potentially resulting in wasted medication and financial loss. I asked for a refill with a longer expiration period and was denied.
They keep telling me I will receive my next order before the expiration date, which is not the point.
The point is that I am unable to take all of the medication before the expiration date, thus wasting money. I called customer service and when they were going to transfer me to a manager, they hung up on me.
User's recommendation: This is a scam and DON'T WASTE YOUR MONEY ON EXPIRED MEDICATION
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder received, had cancelled prescription
- Told nothing could be done and there was no resolution process.
- I asked to stop future orders, but they couldn't.
- They advised to visit a website.
I got it. I'm sorry, but there's nothing she can do.
I'd like to resolve this, but clearly there's no process. I also asked to make sure I would never receive any more orders from them, and they said sorry, there's nothing they could do about that.
Go to some website. This is the worst customer service I've ever experienced.
Preferred solution: Full refund
User's recommendation: Don’t do business with them if customer service is important to you.
Fraud. No access to cancel.
- No way to call to cancel.
- Subscription has stringent terms and is hard to cancel.
- I plan to report the firm and contact attorney.
Calling code never occurs. No way to call and cancel l.
This company requires a lot for subscription and then you cant get out.
I recommend using a reputable firm with direct customer service. I will be reporting this firm and contacting my attorney.
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Verified ReviewerResolved: Pissed consumer
Company fixed the issue and I have been provided with apology. I repeatedly emailed the company until FINALLY someone sent my message through to management and they refunded the $175.
Management was nice and apologetic.
However, everyone I dealt with previously was NOT helpful. I do not recommend getting involved with Hers.
Hers TOOK MONEY from my account WITHOUT MY KNOWLEDGE, CONSENT, OR AUTHORIZATION!!! They renewed a 3 month subscription that I DID NOT sign up for!
Hers stole $175 from my bank account! Their customer service is non-existent!
Sure they have an app and an email address,and a phone number but you wont ever speak to anyone willing to help nor will you accomplish anything on the app! Save yourself the aggravation folks, this company is DISHONEST and CRIMINAL!
- Poor products
- No customer service
- App is worthless
Preferred solution: Full refund
User's recommendation: DO NOT WASTE YOUR TIME OR MONEY!!! MOST IMPORTANTLY, DONT RISK YOUR HEALTH!!!!
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Verified ReviewerResolved: Hers product
Milani was excellent and able to help me with my situation. She helped me and I was given a full refund.
She apologized for the support team not getting back to me.
All went well. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not satisfied
Company fixed the issue and I have been provided with apology. They gave me some of my money back
Never the same person. Many times read by someone who would speak to the physician and have them reach out.I wanted to continue the same dose as from Ro but they never address the issue which after 4 months they said they could give me a stronger dose but it would cost me more. I told them I wanted the same strength my first correspondence with them.It seems that my Plateau had been reached at 15 lbs loss. I already loss that with Ro.I feel that they should have listened to me and corrected my dose after the 1st month instead I spent $980 for 3 months more where I lost absolutely nothing.
It didn't help with the cravings or mind set of thinking about food. I think that they sell whatever they can to get people to buy it because they can't get or afford the real stuff legitimately. Really was hopeful but was let down again. I'm just not sure it's gonna be the same for everyone just guessing your prescription is filled where ever they choose.
Cheaper and easier to get. Don't bother trying to get your money back cause they don't guarantee their product. Some of the other ones do. My advice is if you go with them make sure your getting what your paying for I feel that I didn't.
My friend who I did this with also was disappointed too. I referred her so I feel responsible for her too
- Easy to get
- Luck of the drawl
Preferred solution: Full refund
User's recommendation: I'd try other sites and read bad reviews not just good ones.
I hate to say, but your razor gold card and delivery is a bunch of you know what and I would like to have my money returned now
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInformation
Questions about Hers
1) How does one get off of HERS once they have met their weight loss goal?
2) How does one get ahold of a doctor when they need them?
3) What if you start taking it and it does agree with your body , do we get our full return of the money we paid??? I havent started HERS yet ! Need more info .
Filled out an app online wanted to find out how much it’s gonna cost
Filled out an app online was unsure how much it was gonna cost if I needed to pay all of it at once or just the $49
Kinston, North Carolina
Exceptional Customer Service
The price difference of my medication was researched & problem solved. Customer service representative researched and found the reason for the price increase & corrected it.
They kept researching until the issue was resolved. It took more than five minutes but they listened to what I had to say & kept finding the cause & corrected it.
User's recommendation: BE PATIENT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cancelled future shipments bc after trying product, I had an allergic reaction! My cancellation of future shipments was not handled nor cancelled as requested was not processed.
I had the worst assistant who was supposed to advise me throughout the process! I never got any callbacks, and though I repeatedly asked for a customer service phone number, I never was furnished one.
Preferred solution: Please, refund me for 1/2 of the total spent AND please don’t send anything more-including solicitations & emails!No 2nd or ANY FUTURE DELIVERIES! If you’d be so kind I’d like my CANCEL date to be the original date I requested about 3 months ago..
User's recommendation: Check with The Better Business Bureau & research excessively
Awesome customer service
I dont know why they put their hair care products in glass because mine fell and shattered . Customer service replaced it no charge.
User's recommendation: Don’t drop the bottles
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They should accept a return and reship product that won’t expire. 18 days of topirimate isn’t a $650 loss.
You are being ripped off big time. That medication strength and quantity sells for around $375 elsewhere.