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Contact hers Customer Service

How to Reach a Person at hers

Verified Contact Information

Toll-Free Number:

  • 1-800-368-0038
Call Now
Send Message

Customer Service:

  • 1-833-368-6400

Customer Service:

support@forhers.com

Legal:

privacy@forhims.com
Privacy Inquiries
legal@forhims.com
support@forhims.com

Media:

press@forhers.com
Press Inquiries

hers Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular hers Phone Number
1 (800) 368-0038
Average Hold Time
00:01:30
Average Calls duration
6 minutes
Most Popular hers Email Address
support@forhers.com
hers Live Agent Availability
23% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
View full overview

How to Contact Hers Customer Service?

Most Popular Number:

(800) 368-0038
Total calls: 1 046 Issues resolved: 50 Last call: Jun 11, 2026

The Hers phone number for customer service inquiries is 1-800-368-0038. You can call their Help Center for general information about the company, its products, and services. The customer support agents are ready to answer your questions about product prices and availability. They can also provide information about special deals and offers. You can use this number to call the company corporate office. The official representatives will deal with your concerns and complaints and consider your comments and suggestions. You can also reach their customer care at the following toll-free number: 1-833-368-6400.

If the phone lines are busy, you can discuss your matter with the customer support advisor via live chat.

The company corporate office mailing address is Hims & Hers Health, Inc., 2269 Chestnut Street, 523, San Francisco, CA 94123, United States. You can mail official notices, requests, and other documents to their corporate office. The same address can be used for your concerns, complaints, and compliments. The customer service team will respond after they study your issue. You can also send your data protection requests or questions regarding their Privacy Policy to this address.

Another way to contact the company corporate office is to email them at support@forhims.com. The customer care representative will get in touch with you within 24 business hours.

The Hers customer service business hours are Monday to Friday from 9 a.m. to 5 p.m. PT. You can call their helpline within these hours to discuss your issues with a live advisor, get information about their products and services, or receive assistance with your account.

You can also contact customer support via the live chat daily between 5 a.m. and 8 p.m. PT. Visit their Contact Us page, click the chat icon in the bottom left corner, and enter the required information to start the conversation.

If your issue is not time-sensitive, you can email their Help Center. You will get a response within 24 business hours.

PissedConsumer Club

Contact Information

hers Website:

hers Help Center:

Corporate Office Address:

Hims and Hers Health, Inc.
2269 Chestnut Street #523
San Francisco, California 94123
United States

Summary of hers Customer Service Calls

1.4K TOTAL
CALLS
05:36 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call hers?

Request for Information Question:

  • “Question re: Wegovy”
  • “I need to speak to someone about my prescription”
  • “I need to update payment and asure shipment on time”

Activation/ Cancellation Question:

  • “Renew date and cost”
  • “Renew subscription”
  • “Cancel membership”

Shipping and Delivery Question:

  • “About shipment”
  • “Stop shipment”
  • “Shipping status”

Payments and Charges Question:

  • “Double charged to credit card”
  • “Misuse of my billing information”
  • “I got charged $39 and I didn't even speak with anyone”

Account Question:

  • “Membership”
  • “Acct prob”
  • “Hers+ probiotic and natural feminine balance, gummy’s”

Refund Question:

  • “I want my money back reimburse me my money. I do not want the product.”
  • “Refund & cancel”
  • “Refund they charge my card and I didn’t tell them to when I found out how much I had to pay all at once”

Product/ Service Question:

  • “Problem with ordering on line”
  • “Interested in seeing if I qualify for any of the weight loss products available would like to speak to a live person rather than taking a lot of time to answer questions that aren’t going to necessarily get me an answer quickly”
  • “Technical support”

Return/ Replace Question:

  • “Change my address for deliveries”
  • “Change mailing address”
  • “Need to change my mailing address”

Staff Question:

  • “Customer services”
  • “Customer service”
  • “There is no phone number for their customer service. I was charged twice.”

Website/ Application Question:

  • “Application”
  • “App not working and delivery day for meds”
  • “Can't process order on your site, I've tried 3x”

Cards Question:

  • “You keep charging my card”
  • “Card info not working”
  • “Change credit card”

Other Question:

  • “You have my refil *** a month later then I need ir”
  • “Medication”
  • “Order mix up”

Compare hers Customer Service To

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4.2 out of 5

Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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