hers
hers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
hers has a 1.8 star rating from 63 reviews, 28% would likely recommend, and an unfavorable rating share of 83%. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Many hers reviews warn about difficulty cancelling subscriptions and membership management.
- Watch for unexpected billing and auto-ship charges; set reminders before refill dates.
- Some users find easy access to a doctor and straightforward sign-up.
Negative Feedback / Risk Areas
- Recurring customer service unavailability and long or no responses.
- Frequent complaints about refunds refused and unauthorized charges.
- Product issues include expired items, poor quality, missing shipments, and delayed shipping.
Positive Feedback
Occasional cases of helpful support resolving billing or issuing refunds and some satisfied customers noting easy access to care.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
hers has a 1.8 star rating from 63 reviews, 28% would likely recommend, and an unfavorable rating share of 83%. Consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Many hers reviews warn about difficulty cancelling subscriptions and membership management.
- Watch for unexpected billing and auto-ship charges; set reminders before refill dates.
- Some users find easy access to a doctor and straightforward sign-up.
Negative Feedback / Risk Areas
- Recurring customer service unavailability and long or no responses.
- Frequent complaints about refunds refused and unauthorized charges.
- Product issues include expired items, poor quality, missing shipments, and delayed shipping.
Positive Feedback
Occasional cases of helpful support resolving billing or issuing refunds and some satisfied customers noting easy access to care.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Technical problems
No answer via phone called hers, and there was no connection. I need technical support. Hers says I have no subscriptions and no orders; meanwhile, I have 2 subscriptions and 2 orders.
Preferred solution: Technical help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vermillion, South Dakota
Difficult to cancel service
- - Charged over $1K for refills you can't use before the next shipment.
- - Cancellation in-app or on the website fails; support is unresponsive.
They charge and send you more than you can use in the time period before they send you another refill for an expensive amount (mine was over $1K). You're supposed to be able to cancel your subscription through the app and website, but I was not able to through either.
I messaged customer service but never heard back. I found a telephone number through this website and am trying to reach someone. I'm told it will be a 15-minute wait minimum to talk to a person.
Bad customer service unless you are giving them money. In that case, they are more than willing to respond to sign you up for more things.
- Easy to sign up for service
- Difficult to cancel service
User's recommendation: Avoid due to difficulty cancelling subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusal to refund money.
I was told the first month was $39 or $39.99. I paid that amount.
Then I was told that I had to pay another $145 in order to start the program.
Since I was unable to pay that amount, I asked to cancel and to have my $39 refunded since I wasn't going to be joining. They told me they don't refund on cancellations.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alhambra, California
Hi, I recently applied for a GLP-1...
- - Applied for a GLP-1 program and paid the initial signup fee.
- - Physician advised I am not a candidate; I request a full refund and next steps.
Hi, I recently applied for a GLP-1 program and paid the initial signup fee. I was approved, but after consulting with my primary care physician, I've been advised that I'm not a candidate for this medication due to medical reasons and should not proceed.
Given this, I'd like to request a full refund of the initial fee I paid.
Please let me know the next steps to process this as soon as possible. Thank you.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefilled my prescription even after I told them it was making me suicidal
- - Weight Loss kit #5 was used for months, with a mental health crisis.
- - Care team told to stop meds, but auto-renew shipped and billed $690.
Update: hers gave me a 50% refund so now I am out $345. After letting me know they gave me half of my money back they immediately started trying to sell me on a different weight loss product.
Because it is on auto-renew and I didn't recall that from when I signed up 6 months earlier, my prescription shipped again and I was billed. Hers needs to give customers a heads up before they just ship out more product and bill people. They NEED to provide a warning. What is most disturbing to me is that even after telling my "care team" that the medication was making me depressed and I was having suicidal ideation, my prescription was still somehow approved.
They need to have a system in place where they can flag people who have expressed a mental health crisis.
Now I have a box of meds that make me depressed coming to my house and I am out $690. I called customer service and they said they can't do anything and they won't accept returns.
- Medication worked for weight loss
- Charge you without reminding you
- No system in place to flag people in crisis and cancel scripts
Preferred solution: Full refund
User's recommendation: If you do use Hers, be sure to set a reminder for yourself before your refill date.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel Account
I didn't get anyone on the phone to cancel my account; hers is making it hard to cancel my membership.
- Products skin care are ok
- I havent had this product long enough to say how it works
- But hers keep trying to charge me for this product ive already spent 43 on why do they keep trying to charge my account
Preferred solution: A cancelation so they won't keep trying to charge my account for something i already paid for
User's recommendation: Make sure your write the number down when you first purchase you may not be able to contact them so easily when you want to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized monthly charges my credit card.
- - Says they never signed up for a subscription or products.
- - Requests cancellation, stop charges, and full refund of unauthorized monthly charges.
Cancel the subscription I never signed up for and immediately stop charging my credit card! I never signed up for a subscription or purchased their products. I demand a full refund of all the unauthorized monthly charges.
- Scam
Preferred solution: Full refund
User's recommendation: BEWARE!! Once you enter your credit card number, it's impossible to contact anyone at Customer Service. They've been charging my credit card for $1200.00 for over three months. I never signed up for a subscription or purchased their products.
Columbus, Indiana
Will not refund
Will not refund charge. I will have to now call my credit card company to dispute the charge of $395 and potentially take months to resolve.
User's recommendation: Do not use.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
I cant find my password to login
- - Please send it.
- - Sign-in failed after credentials were declined.
- - There are weight loss questions.
- - Two weeks passed without weight loss after 18-lb loss.
Can you send it to me? You had my husband's email and password, but he was turned down, so I'm not sure how I can sign in.
I have questions concerning my weight loss. It's been 2 weeks now with no weight loss. Nothing has changed; I lost 18 lbs. and stopped.
What should I do? Carol Esker
- Lost 18
- It stopped
Preferred solution: REASON WHY NO MORE WEIGHT LOSS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Cancel my subscription
To cancel the subscription and to let them know to take me off their list and do not send me any more of their products.
Preferred solution: Cancel my subscription and remove my name of the list
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription issue
- - Could not cancel online or by phone, and the cancellation was escalated to the team to resolve in 3 to 5 days.
Could not resolve my request to cancel the subscription online or by phone as my subscription could not be located. The request to cancel has now escalated the issue to their team to resolve in the next 3 to 5 days. Hoping to resolve it soon.
- Difficult to contact
Preferred solution: Cancel “subscription” and stop sending product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Bend, Wisconsin
Debvan64@***.com
- - The home page has no messaging about kick start your weight loss.
- - Customer service is almost as useless as the app.
There is nothing on the home page that says 'kick start your weight loss.' Calling the customer service is almost as useless as your app. I have complained multiple times about this on the website. As long as you keep sending me the meds, I really don't care if I talk to anyone or not.
- I get the meds
- App does not work
Preferred solution: An explanation of your app. I CANNOT LOG IN ANY INFORMATION AS OF YET.
Canton, Michigan
Did not order
Did not order, do not bill my credit card. I have emailed and chatted multiple times, and I just received a message saying my order was on its way. Like I said, I do not want this order.
Preferred solution: I would like to return the product if it was receives it and cancel all future orders
Salt Lake City, Utah
Needles don’t load med
My needles will not load the meds. They either bend or fall off into the bottle or counter.
I have to waste medicine and lose needles because of the needles. Is there another needle I might try?
Preferred solution: Needles that load medicine into syringe
Payment
Not happy with customer service for the way of the billing so I choose not to deal with your company
User's recommendation: don’t use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour rude and you are trying to change me 175 dollars for a order that did not cost that much and keep trying to collect from my bank you need to address me not keep trying to take from my account
You rude as *** and trying to collect money from my account 175 dollars I did order my order was only 35 dollars but you won't collect anything
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