hers

I was on Weight Loss medication kit #5 for several months and had a mental health crisis. I reached out to the "care team" on the app to let them know I was struggling and they advised me to stop taking the medication.

Because it is on auto-renew and I didn't recall that from when I signed up 6 months earlier, my prescription shipped again and I was billed. Hers needs to give customers a heads up before they just ship out more product and bill people. They NEED to provide a warning. What is most disturbing to me is that even after telling my "care team" that the medication was making me depressed and I was having suicidal ideation, my prescription was still somehow approved.

They need to have a system in place where they can flag people who have expressed a mental health crisis.

Now I have a box of meds that make me depressed coming to my house and I am out $690. I called customer service and they said they can't do anything and they won't accept returns.

I recently received a prescription for topiramate, which contains a total of 300 tablets. The prescription label states the medication expires on November 19, 2025, while my initial prescription of topiramate is valid until July 9, 2025.

As I take 2 tablets per day, 300 tablets will last 150 days. However, there are only 132 days between July 10, 2025, and the listed expiration date. This means the current supply would expire before I can finish the entire quantity, resulting in wasted medication and financial loss. I requested a refill and it was denied.

They said I would receive my next order before the medication would expire, which is missing the point.

The point is it is a waste of money to receive medication that will expire before you are able to use it. When customer service was supposed to transfer me to a manager, she actually hung up on me.

They (HERS) never sent me enough semiglutide to maintain 46 ml injections nearing the end of the 6mo mark. When I texted my support contact Sophia, it took her 5 days to get back to me.

They tell you in no uncertain terms to interrupt or miss an injection yet they dont care if you run out before your 6 month supply. They said THEY WERE UNABLE TO ADJUST MY PRESCRIPTION EVEN THOUGH THEY WERE THE ONES who originally prescribed it! What a joke! If you are determined to use Ozempic etc, I suggest you do so thru your doctor and get it paid for thru your insurance!

The convenience of home delivery isnt worth it!

They promise you the world but cant even provide you with the very product they prescribe even if money is no object. Loser company!

I recently received a prescription for Topiramate, which contains a total of 300 tablets. The prescription label states the medication expires on November 19, 2025, while my initial prescription of Topiramate is valid until July 9, 2025.

As I take 2 tablets per day, 300 tablets will last 150 days. However, there are only 132 days between July 10, 2025, and the listed expiration date. This means the current supply would expire before I can finish the entire quantity, potentially resulting in wasted medication and financial loss. I asked for a refill with a longer expiration period and was denied.

They keep telling me I will receive my next order before the expiration date, which is not the point.

The point is that I am unable to take all of the medication before the expiration date, thus wasting money. I called customer service and when they were going to transfer me to a manager, they hung up on me.