hers Reviews
hers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
hers has a 1.8 star rating from 73 reviews, 26% would recommend. Reviews report high price level, frequent billing and subscription disputes, and widespread customer service failures; many request refunds or cancellation of auto-ship membership.
Key Takeaways for Future Customers
- Check charges carefully and get your order number before contacting support.
- Expect delays reaching live support; verify membership terms to avoid unexpected billing.
- Consider alternatives if you need reliable doctor access or returns.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing, refunds, unauthorized charges, and difficulty canceling subscriptions.
- Poor customer service response times and unreachable phone support.
- Issues with expired meds, missed shipments, and problematic auto-ship handling.
Positive Feedback
Some customers report resolved billing issues and occasional helpful representatives who issued refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
hers has a 1.8 star rating from 73 reviews, 26% would recommend. Reviews report high price level, frequent billing and subscription disputes, and widespread customer service failures; many request refunds or cancellation of auto-ship membership.
Key Takeaways for Future Customers
- Check charges carefully and get your order number before contacting support.
- Expect delays reaching live support; verify membership terms to avoid unexpected billing.
- Consider alternatives if you need reliable doctor access or returns.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing, refunds, unauthorized charges, and difficulty canceling subscriptions.
- Poor customer service response times and unreachable phone support.
- Issues with expired meds, missed shipments, and problematic auto-ship handling.
Positive Feedback
Some customers report resolved billing issues and occasional helpful representatives who issued refunds.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
I am completely disappointed with the...
- - Disappointed with customer service at HERS and the providers.
- - Renewed subscription but faced runaround getting a bridge prescription.
I am completely disappointed with the customer service at HERS. I am also disheartened by the providers.
I have renewed my subscription and am asking for a small bridge prescription to my local pharmacy, but no one seems to be able to get it done.
I have been given the runaround and I am at the point of panic because I do not want to start withdrawing while I wait on my package to be delivered next week. I expected so much more because I have been a consumer since 2023.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Staten Island, New York
Resolved: You can't reach them by phone. They are a awful company. You can't get refu ds.
Company fixed the issue and I have been provided with full refund. I finally received my full refund of $39.99.
I MADE SEVERAL EMAILS TO THE COMPANY. THREATENING.NTHEM THAT I'M GONNA CALL THE FEDERAL TRADE COMMISSION, NOTIFYING MY CREDIT CARD.
IT WAS A VERY STRESSFUL SITUATION BACK-AND-FORTH TEXTING EMAILING.NTRYING TO CALL THEM ON THE PHONE ON HOLD, GETTING DISCONNECTED.BUT I GOT MY PHONE REFUND. I ALSO POSTED ON THAT WEBSITE THAT THE COMPANIES ARE FRAUD.
You charged my card $39.00 without saying that I had to pay more. I don't want this. I want a credit immediately.
- Awful company
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bluffton, South Carolina
Resolved: Charges to credit card without joining
Company fixed the issue and I have been provided with product replacement. Agreed to refund with product purchase. My advice is to make sure they explain that they charge you regardless if you purchase product or not.
Called to find out about the 149 charge to my credit card, they said it was the monthly membership fee. But I had never joined; I did request the 39 dollar trial to see if I was a candidate, but they did not take my insurance, so I declined.
So I have never received any medication, and my card has two charges on it for some membership.
I will obviously have to dispute this charge. I never signed up for this!
- Do not make clear that they will be charging you monthly
Preferred solution: Full refund
User's recommendation: Do not call this company they are scammers! My one star rating is the least I could give them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Need help
I waited 30 minutes for someone to come and assist me. They told me it would only take 16 minutes of wait.
I am terribly upset! As I need help to cancel my subscription to hers!
Preferred solution: Full refund
User's recommendation: Don’t trust when they say it’s only gonna take 16 minutes to wait… You may have to wait 30 minutes and still never get a reply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
Very poor customer service.
After holding on the line for 22 minutes, than another 38 minutes I never got through.Very poor customer service! A hoax!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer sevice
- - Emails to support 2 weeks ago and again 2 days ago got no reply.
- - Phone support couldn't explain delays or the double charge.
sent an email to the message center 2 weeks ago with no response. the website says 24-hour response.
sent another email 2 days ago, no response. finally found this site to get a phone number. waited 10 minutes on hold, got a real person who couldn't explain why they don't respond and could not help me with why I was double charged. I also said I was going to be traveling and I need my meds early, but I’ve tried for 2 weeks to get a response.
can I have them sent to a different address?
now that I have a person, she said no, couldn't help me and I'd still be billed for a membership that gives no service. this is a dangerous company dispensing drugs with no care for the people taking them.
- Are a drug dealer
- No resolutions if u have issue
- No customer service
- No doctors
Preferred solution: Deliver product or service ordered
User's recommendation: try a different company their is no service or doctors if something goes wrong
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Never reached anyone
Attempted to help my daughter with Wegovy - they took $119 from a PayPal debit card and neither has refunded my money - no product was ever sent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReactivating my subscription
Nothing was resolved. I cannot do anything over the phone. Everything is AI, and you do not get a live person.
- Can get medication for reasonable price
- Cannot get in touch with anyone
Preferred solution: Reactivate my subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chalfont, Pennsylvania
My account was overcharged
On July 7 my bank acct was charged $39 twice (one by hers, the other by hims). Then again on July 8 for $149.00.
This is the first time using hers. Please adjust my bank acct with a credit as I should only be charged $39.00
For the first time.
I will follow till this is corrected! Txs
- Able to access med
- Poor customer service e
Preferred solution: Full refund
User's recommendation: Watch bank account
Melbourne, Arkansas
I haven't received my packages yet
I'm not sure if it's been 8 days yet or not, but I was told between 5 and 8 business days that I would receive my package.
User's recommendation: Make sure you get your order number before you contact them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am a senior citizen on a limited...
I am a senior citizen on a limited budget, and I was just curious about the cost of ***. I didn't realize until after I was charged on my credit card last month and getting charged July 1 again that customers have to subscribe monthly in addition to the cost of medication.
Medicare will not cover this drug, since I am not diabetic, so I needed to know exactly how much it would cost me monthly to get and take Wegovy. I still don't know the cost for the drug. Please email or call me (info below) to let me know the complete monthly cost.
Otherwise, I will need to ask for a refund for the June and tomorrow the July subscription fees! ***
Clearwater, Florida
FALSE ADVERTISING
Hello, I signed up for $39 and no where said $149 a month. I cancelled immediately and asked for refund.
They refuse so I will file a complaint with BBB AND CALL MY BAMK TO REVERSE CHARGES. STAY AWAY FRAUD ALERTED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
The customer service was great
I needed a core panel taken off my order, and they were very professional about the situation. I would recommend this to anyone.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Technical problems
I canceled my subscription. Don’t sign up with Hers. Misleading advertising.
No answer via phone called hers, and there was no connection. I need technical support. [PERSON_NAME] says I have no subscriptions and no orders; meanwhile, I have 2 subscriptions and 2 orders.
Preferred solution: Technical help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
I want to cancel this shipment and a...
I want to cancel this shipment and a refund of my money that you took out of my account today. It isn't helping my hair loss.
Preferred solution: Full refund
Wichita, Kansas
No response
I was on hold for 20 minutes no one answered the phone very poor customer service I'm going to cancel my order if I don't get a response and I'm a new customer that was referred by a
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